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The University of ¶¡ÏãÔ°AV
Class
Specification
Classification: Technology Support
8
Revision
Date: June 2005
Hay Point Range: 628 - 733 Unit:
AESES
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CHARACTER OF THIS CLASSIFICATION LEVEL
In positions at this level, incumbents are functional Supervisors with an
extended scope of responsibilities in more than one discipline. They
supervise the human and technical resources required to deliver products and
services to clients. Incumbents administer and make decisions concerning all
of the projects and resources within the Department. Incumbents develop
policies and procedures related to their areas of expertise. Incumbents
manage and implement corporate level change through improvements in organizational
arrangements, systems, procedures and equipment.
Administrative Guidance is provided by a more senior administrator,
however, a high degree of initiative, judgement and resourcefulness is
required for active involvement in such responsibilities as: budgeting,
planning, developing recommendations and staffing. Positions at this level
also provide both internal and external expert consulting services within
their areas of expertise. Incumbents provide leadership, direction and
guidance to other staff at the same and lower levels and may be required to
assume their responsibilities during normal absences.
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CHARACTERISTIC DUTIES AND RESPONSIBILITIES WHICH
ARE INTENDED TO ILLUSTRATE THE CHARACTERISTICS OF THIS CLASSIFICATION LEVEL
AND SHOULD NOT BE INTERPRETED AS A DESCRIPTION OF ANY ONE INDIVIDUAL POSITION
WITHIN THIS CLASSIFICATION LEVEL
- Supervises the human
and technical resources of two or more areas within the Department
- Plans for the
architectural systems requirements of the University and creates/maintains
documents and communicates these
- Investigates,
evaluates and recommends more efficient design and development
methodologies
- Acts as contract
supervisor for all of the functional areas' contracts
- Has full supervisory
responsibility for at least two functional areas or the largest and most
complex projects in more than one discipline which carries full
budgetary, staff administration, planning, mentoring and policy
implementation authority, ensuring quality control and standards
adherence
- Instructs academic and
administrative staff in the use of software and installs and configures
application software
- Recommends, installs
and ensures proper operation of network and system protection equipment
- Plans, consults,
designs, implements and manages the most complex projects and/or network
technologies and infrastructure across all domains including: hardware,
software, designs, construction, upgrades and modifications to
networks/systems/architecture; troubleshoots and restores
networks/systems and documents and maintains relevant files
- Acts as the
department's most senior systems analyst expert in all aspects of the
systems projects/development life cycle Is responsible for creating
specifications for proposals and quotations for potential acquisitions
- Creates and/or
modifies policies, procedures and standards
- Obtains, installs,
demonstrates and tests evaluation software and develops the most complex
function, integration and systems test plans using in-house developed
tools
- Assesses the need for
and arranges training and development; creates and prepares course
outlines, plans and aids, and evaluates their effectiveness
- Conducts meetings,
presentations, classes and/or training seminars for administrative and
academic staff
- Attends seminars,
conferences and professional development activities and maintains a
technical awareness through reading, attending relevant seminars and by
interaction with colleagues
- Performs other related
duties as required or assigned
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QUALIFICATIONS REQUIRED
The minimum qualifications necessary for acceptable (satisfactory)
performance are:
Level of Formal Education and Experience
- Post-graduate degree
in a related discipline from a recognized institution plus 4 years of directly
related experience, or
- Professional degree in
a related discipline from a recognized institution plus 5 years of
directly related experience, or
- Undergraduate degree
in a related discipline from a recognized institution plus 6 years of
directly related experience, or
- Accredited
Institutional diploma from a recognized institution plus 7 years of
directly related experience, including: project management, supervision
and a complete knowledge and understanding of the theory and techniques
of the required disciplines or areas such as: information systems,
database administration, network communications, networks and/or
operating systems
- or
- An acceptable
equivalent combination of education and experience may be considered
- Must hold or be
working toward relevant certification(s) (e.g. PMI)
Skills and Abilities
- Ability to apply
specialized expertise as it relates to computers, networks,
communications, as well as hardware and software applications and
techniques as they relate to academic and administrative computing
- Very highly developed
oral and written communication and interpersonal skills with the ability
to instruct and/or explain detailed technical procedures, ideas and
reports to all levels of University faculty, staff, students and the
public
- Ability to analyze and
assess user needs, evaluate effectiveness of solutions and resolve
problems
- Ability to exercise
sound independent judgement, initiative and resourcefulness
- Ability to plan,
organize, establish schedules and deadlines for work projects and
processes and supervise other employees, hiring, motivating and
evaluating performance, while maintaining effective working
relationships with co-workers and other University staff in a team
environment
Physical Requirements
- Capable of performing
the duties as assigned
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