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Class Specification

Classification:  Technology Support 3                                                                                                                              Revision Date:  June 2005
Hay Point Range:   248 - 303                                                                                                                                               Unit:  AESES

CHARACTER OF THIS CLASSIFICATION LEVEL

In positions at this level, incumbents work under standard practices and guidelines. This level is the level for those who have proficient skills and training for the scope of their tasks and may coordinate a project but who do not normally supervise or lead a team. 

General supervision is provided, but individuals possess the background knowledge and experience to make informed and responsible decisions which are technically sound. Incumbents provide guidance and instruction to other staff at the same and lower levels and may be required to assume their responsibilities during normal absences.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES WHICH ARE INTENDED TO ILLUSTRATE THE CHARACTERISTICS OF THIS CLASSIFICATION LEVEL AND SHOULD NOT BE INTERPRETED AS A DESCRIPTION OF ANY ONE INDIVIDUAL POSITION WITHIN THIS CLASSIFICATION LEVEL

  1. Specifies, constructs or modifies program modules or enhancements to existing systems, ensuring design and security guidelines are being followed and requirements are being met including: investigating, resolving problems and documentation
  2. Converts logical designs to physical designs
  3. Develops, installs, configures, upgrades, maintains and troubleshoots networks, systems, hardware, software and/or computer labs
  4. Provides basic end user support, determining and correcting user problems, involving: network connectivity, network client applications and rudimentary training
  5. Attends seminars, conferences and affiliation with professional groups
  6. Using web development software applications and standards, develops, updates and maintains a departmental website or programs including: developing and formatting web pages, converting content to HTML, modifying programs and resources, and providing consultation and basic technical support
  7. Assists in developing, debugging, testing and account maintenance of departmental data bases and systems
  8. May include regular library reference duties
  9. Acts as technical advisor in the development and scheduling of new courses and programs including: attending advisory group meetings; researching, analyzing and costing new products; and advising students on course content and requirements
  10. Provides office technical support including: inventories, purchases, network access, maintaining/monitoring hardware, backups, responding to inquiries
  11. Performs other related duties as required or assigned

QUALIFICATIONS REQUIRED

The minimum qualifications necessary for acceptable (satisfactory)  performance are:

Level of Formal Education and Experience

  • Undergraduate degree in a related discipline from a recognized institution with 1 year related experience, or
  • Accredited Institutional diploma from a recognized institution plus 2 years of directly related experience, including: a working knowledge and understanding of microcomputer hardware and software systems, techniques, local area networks and/or their operating systems
  • or
  • An acceptable equivalent combination of education and experience may be considered

Skills and Abilities

  • Good oral and written communication skills with the ability to explain technical procedures and ideas to University faculty, staff, students and prepare basic technical reports
  • Ability to analyze and assess user needs, evaluate effectiveness of solutions and resolve problems
  • Ability to exercise sound independent judgement, initiative and resourcefulness
  • Ability to plan, organize, establish schedules and deadlines for work processes while maintaining effective working relationships with co-workers and other University staff in a team environment

Physical Requirements

  • May be required to lift and move apparatus in excess of 15 kg.
  • Capable of performing the duties as assigned